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Terms and Conditions

Privacy Policy - For our privacy policy please click here 

Consumer Rights

MTB Monster Limited is based in the UK and so complies with UK consumer law, this includes Distance Selling Regulations. In short this means that purchasing goods from us is safe. Upon visiting our site you are agreeing to the terms and conditions laid out below. Your statutory rights are not affected.

Ownership of information

MTB Monster creates the vast majority of its own content. This content (including descriptions and pictures) is not available for use by any third party without express permission from MTB Monster. Taking and or using any of the content of this website will be deemed a breach in copyright and is not allowed.

Additional Information

MTB Monster work hard to produces accurate and up to date product information using a range of techniques, however, inevitably from time to time mistakes are made. If you have made a purchase based on inaccurate information and are dissatisfied we will happily replace or refund the product if it is unused and returned within 7 days. 

Pricing liability

All the prices shown on are correct at the time of entering. Your credit card or debit card will always be charged at the point of purchase or if you have agreed to pre-order a bike. 

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. MTB Monster is under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount that has already been paid to us.

On rare occasions, prices may be subject to a price adjustment once your order has been placed. If this occurs, we will inform you of the adjustment as soon as possible and give you opportunity to either cancel your order for a full refund or make up the difference and continue with the order.


When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Cancellation by MTB Monster

We reserve the right to cancel the contract between us if:

(a) we have insufficient stock and so are unable to deliver the goods you have ordered;

(b) the delivery service provider does not deliver to your area

(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or we have reason to suspect that there is a risk of a fraudulent transaction.

(d) A price adjustment has been made by one of our suppliers after your order has been placed and therefore increased the Manufacturers Recommended Retail Price. If this occurs, we will inform you of the adjustment and request the difference. If you are unwilling to meet the price adjustment, MTB Monster have the right cancel the order. 

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Pricing and Payment

All prices are in sterling and include VAT and the standard rate (20%). Purchase made outside the EU can order VAT free. Purchases made from outside the UK will be charged in sterling (Except US$, AUD and Euros) and converted to your currency by your credit card company. For Eurozone customers please select Euros and we will charge you in Euros. USA customers will be charged un US$ and Australian Customers will be charged in AUD. When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay.

Delivery times and Postage costs

Delivery times for the UK are normally 3-5 working days. Worldwide deliveries vary depending on your country, please visit our postage page for specific details. Customs duties/tax - Please note for non EU countries there may be customs/import duties to pay depending on the value of the goods, these are the responsibility of the customer. FREE Delivery is only available within the UK mainland.


All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. Purchasers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate.

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