Shop With Confidence At MTB Monster
At MTB Monster we want you to be completely satisfied with your purchase. We have systems in place to ensure your products are correctly assembled and checked prior to delivery by our fully trained staff. All our products including bikes are very carefully packaged to prevent damage in transit, so it is unlikely that you will have any problems.
However, on occasion things can go wrong and if your purchase isn’t suitable for whatever reason you can find out below what can be done. Section 1 takes you through the returns process and section 2 advises you on what to do if you have a warranty issue.
(1a)What if my bike has arrived damaged or faulty?
If your bike is faulty or damaged on delivery you must inform us by completing a Warranty Form within 48 hours of the bike being delivered. Please complete the form in full to avoid unnecessary delays.
If it is a minor issue that you feel can be solved easily please contact us and we will be in touch as soon as possible to assist.
What is covered?
- Manufacturing faults.
- Damage in transit.
What is not Covered?
- Items that have been damaged in a crash.
- Items that have not been installed properly (e.g. stripped pedal threads).
- Items that have been modified by the customer
(1b)What if my bike has been delivered and I no longer want it?
If you purchase a bike and change your mind you must contact us within 14 days of delivery and express your intention to return your bike. Items must then be returned within 28 days of purchase.
Unwanted bikes must be returned unused, undamaged and in the original packaging. You can either mail the bike back to us yourself or we can come and collect it. Collecting a bike will cost you £60 for UK customers (this will be deducted from your refund amount)
For non-UK residents we will advise the return cost based on your address. We will endeavour to do this in the most cost-effective way possible for you. Contact us to arrange this with a member of our team.
If you decide to return the bike yourself, please make sure you get a proof of return as we cannot be held responsible for the goods lost or damaged in transit.
No refunds can be made until the goods are received and checked by our team so there may be a slight delay in processing your return.
Please see below for exceptions to this returns policy are outlined below.
(1c)What if I have custom build mountain bike?
When ordering a Custom Mountain Bike, you will be liaising at length with a member of our team to ensure the full specification is agreed and signed off by both parties in writing. Once agreed a non- refundable 50% deposit is taken so the build can commence. Changes to specification can be made along the way through discussions with the member of staff involved with your project and so your total build cost can fluctuate, this is no problem, however, if you decide to cancel the build completely you will lose your deposit. If the reason for the cancellation is unexpected we may be able to release some of the components to the value of your deposit back to yourself, this will be at the discretion of the shop manager.
(1d) Special order bikes & frames?
The following special orders are non refundable items:
- All bike frame orders are specifically ordered for you and therefore cannot be refunded.
- All bikes / frames that are modified from the point of purchase are classified as a special order. For example, if you have selected specific parts to be fitted to your bike, have upgraded parts direct from the manufacturer such as rear shocks or have agreed to have an Invisi Kit fitted this would be classed as a special order.
- Another reason your bike may be classed as a ‘special order' could be if you are ordering a bike that is not from our normal stock, for example if it is a particularly big or small size that we do not normally carry. You will always be informed both verbally and in writing if your purchase falls under a ‘special order’ category and if for any reason after receiving the email you decide you do not want to proceed you will have 24 hours to cancel and still get any paid monies returned.
(1e)What if I am a non UK resident and I want to return my purchase?
If you need to return your bike from overseas, please ring the store on (+44) 0 1254 814238 and we will discuss the most cost-effective way of shipping your bike. The returns policy remains the same as for UK customers, only the cost of returning an unwanted bike will differ and will be calculated on an individual basis.
(1f)What if my non-bike product has been delivered and I have changed my mind?
Items must be returned within 14 days of purchase.
- Be returned in the package they arrived in.
- Be returned undamaged and unused.
- Be returned in a resealable condition.
- Include your contact details inside the box
Posting fees will not be covered by MTB Monster LTD.
(1g)Where do I return my items to?
MTB MONSTER LIMITED
Unit 4A Fairfield Business Park,
Clayton Le Dale,
Lancashire, BB2 7JA
All items must be inspected before they are refunded or replaced, and this can take up to 7 working days from being received. If you have any queries, please contact us.
(2a)I have a warranty issue what do I do?
If you find yourself needing to return an item for warranty, you can fill in our warranty form here. This email is checked daily (excluding Sundays) by a member of our mechanics team so you can be sure of a speedy response. We will support you throughout the warranty process by generating returns where needed and liaising directly with the manufacturers on your behalf. You will be kept informed at every stage until your warranty is complete.
Although we regularly need to have the product returned to our selves at MTB Monster for inspection by a mechanic, most components can be processed by your local authorised service centre. This can reduce the time taken to get the warranty processed while also saving you some postage charges.
Please note: Any potential warranty issue that does need to be returned to ourselves is done at the expense of the customer. If the item has been repaired / replaced under warranty we will return it to the customer at our expense, but only if you live within the UK and European Union.
(2b)What is covered by my bike's warranty?
Component warranties usually vary from 6 months to 3 years, these are specific to the manufacturer and details can be found in the product manuals or, on the manufacturers website. Bosch systems for electric bikes have a 2-year warranty.
Frames are usually warrantied for approximately 2-5 years, this is determined by the manufacturer, and is usually based on the intended use of the bikes.
To view the details of a brands specific bike frame warranty, please choose a brand from below for more information:
WARRANTY AND GUARANTEE TERMS AND CONDITIONS
Basically we provide the warranty required be statute of 2 years on all items with effect from the date of sale. In addition we extend our services in the event of frame breakage outside the statutory guarantee period as follows:
For all frames and rigid forks from the modell years 2011 and older we guarantee from the date of sale from the dealer:
Aluminium 5 Years Guarantee
Titanium frames 5 Years Guarantee
Carbon, Alu-Carbon 2 Years Guarantee
For all frames and rigid forks of modell year 2012 we guarantee from the date of sale from the dealer:
Aluminium 6 Years Guarantee
Carbon, Alu-Carbon 3 Years Guarantee
If a break occurs during this period (from date of sale), we commit ourselves to replace this article by the same or similar. This service relate only to the frame, fitted components necessary for frame modification (e.g. saddle post, derailleur, handlebar set, shock absorbers …) must be borne by the customer personally.
For the models Fritzz, Hanzz, Two15, for all dirt bikes, and all the frame exchange add on parts are not included into this extended warranty. Here the 2 years limited warranty applies.
We reserve the right to repair defective frames or parts or to replace them with the corresponding update model. The precondition is normal use of the bike in accordance with the manufacturer’s stipulations.
Modification work outside the statutory guarantee period (2 years) is not carried out or refunded by us free of charge.
We therefore request that the customer be acquainted with this stipulation on conclusion of the contract in order to avoid irritation at a later date.
For all Pedelec engines belonging to the series EPO 2011/2012 with goSwiss rear wheel hub drive we grant a 2-year warranty for display, engine and battery. Warranty for the battery is limited to 1000 charge cycles with a remaining capacity of up to 80%. For the Pedelec models built after 2013 we grant a 2-year warranty starting with the selling date. We ask you to inform the customer about the before mentioned provisions to preempt irritations. guarantee/warranty. For our Hybrid Pedelec model frames the general CUBE warranty and guarantee conditions apply.For the Bosch engine and its distinct parts the by Bosch predetermined conditions are applicable. Advices for the designated purpose of the Bosch system can be found in the Bosch manual which is enclosed with the bike. A claim for the engine has to be processed via the Bosch service.
The warranty period lasts 24 months from the date of selling the eBike to the end consumer, however, no later than 6 months after delivery of the from Bosch purchased components (date of risk transfer) to the bike manufacturer. If the end consumer is holding the eBikes for a commercial use ( e.g. rental-company, messenger service), the warranty period lasts 12 months.
Warranty of the Battery Pack
A minimum of 500 charging cycles or 70% (300Wh) and 60% (400Wh) respectively of the nominal capacity (based on information stored on the Battery Pack) within the warranty period.
Excluded from warranty are damages caused by improper use. This regards notably the use of a Pedelec bike in a bike park or similar use, overstrain through jumps or any alteration of the original Bosch system.
Special case of carbon frame and carbon forks
We offer you and your customer a CCR Service (CUBE Crash Replacement Service) = exchange service for damaged carbon frames and carbon forks. This exchange service is intended to provide an uncomplicated and cost-saving exchange service for your customer following a crash resulting in damage to the frame/carbon forks.
Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with that designated (e.g. use of a standard frame as a dirt bike, fitting double bridge forks, extension of spring travel, overstressing due to jumps etc.) and all defects due to normal wear and tear. The extended warranty does not apply to the Fritzz, Hanzz, Two15 model, all dirt bikes and carbon frames and all fitted components related to frame changing.
The DMR SLED frame carries a 2 year manufacturers warranty, against manufacturing faults and defects (paint and wear and tear items such as bearings/bushings are not covered under this guarantee).
Upgrade Bikes Basic Warranty Information
The warranty does not cover normal wear and tear. (i.e. bearings. accidents, abuse, neglect, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or compatible with the bicycle as sold are also not covered by this limited warranty. The fitting of suspension forks with travel longer than the recommended maximum will also invalidate the warranty. (Please refer to the website of the brand in question) This Warranty does not cover any bending, creasing or twisting of the frame, this is considered as ‘crash damage’ caused through rider abuse or as the result of crashing. However this may be covered by our ‘accidental damage offer’ please see website or contact us direct for more details. Upgrade bikes Ltd reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are also normally shown on the usage chart. (Please refer to the website of the brand in question)
It is important that your customer’s keep their warranty card and their original receipt as a record of ownership in the case of a potential claim and always consult initially with you (the dealer) direct not Upgrade. Proof of purchase is a condition precedent to coverage under the warranty. Failure to prove purchasing the product will result in the negation of the warranty.
The warranty only covers the original purchaser of the product and is not transferable.
EVIL 3 YEAR LIMITED FRAME WARRANTY
Evil Bikes will repair or replace, at its option, any frame it determines to be defective due to defective materials and/or manufacture. This warranty is in effect for three years from the date of sale. It applies only to the original owner and is non-transferable. You must present proof of purchase. The warranty does not apply to custom paint or finishes, or to claimed defects, malfunctions, or failures that result from abuse, neglect, improper assembly, alteration, or misuse.
Evil Bikes will make replacement frames or frame parts available at a minimal charge to the original owner in the event of a crash or other non-warranty situation for the life of the frame. Evil Bikes does this in its sole discretion. You will be responsible for all shipping costs to get the frame to and from Evil Bikes.
FROG BIKES WARRANTY
Frog Bikes' standard warranty is for 2 years on all frames, forks, parts & paintwork. (This excludes tyres & inner tubes).
FREE WARRANTY PLUS
We offer a FREE extended warranty of 5 years on frames and forks (excluding suspension forks on MTBs) if you apply here: https://www.frogbikes.com/warranty/apply.aspx
Apply for Warranty Plus NOTE: The Frog Warranty only applies to the original owner. It does not apply if the bike is subsequently sold on. Accessories sold on www.frogbikes.com have separate manufacturer's warranties.
To make a claim against your Warranty:
If you purchased your bike through a Frog Stockist please contact that stockist directly so they can investigate your warranty problem. If you bought the bike directly from Frog Bikes, please contact us on+44 1784 557300 or email@example.com to tell us about the problem. We will need your name and address, a contact number, and we'll also need proof of purchase, date of purchase and your unique frame number if you do not have Warranty Plus.
If it is a part that can be repaired or replaced, we will contact a local store and ask them to carry out the repair on our behalf, using one of their certified mechanics. We will pay for the costs if it is within 2 years of purchase. If this still doesn't fix the problem, you can send the bike back to us (see above).
Terms and Conditions of Warranty
THE WARRANTY: extends from the date of purchase; applies only to genuine Frog bicycles sold originally by Frog Bikes and if proof of purchase is provided; is offered only to the original owner, and is not transferable to any subsequent owner if bought second-hand.
IT EXCLUDES: Any defect in the Goods arising from: fair wear and tear, assembly, maintenance, any modification of the frame, fork, or components from the original specifications or any installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; if you fail to operate or use the Goods in accordance with the user manual; any alteration or repair by you or by a third party who is not one of our authorised repairers; or any specification provided by you.
KTM bikes are built with technologies of the very moment. It's equipped with components of well-known manufacturers. Therefore KTM guarantees the original purchaser a five-year warranty on completely assembled bikes for material-defects or faults of workmanship for the frame (only if the maintenance intervals are met) and a two-year warranty for the fork (as far as it is a KTM product, otherwise the indications of the fork-manufacturers are valid).
The five-year warranty for the frame applies only if an inspection is done once a year by an authorized KTM dealer corresponding to the KTM maintenance manual. The KTM dealer has to confirm this by stamp and signature. The costs of inspection and maintenance have to be beared by the owner of the bike. If the service intervals are not adhered to, the warranty will be reduced to three-years. KTM bikes and forks made of carbon have a three-year warranty. For bikes which undergo extreme stresses and strains (DH, dirt, freeride) the warranty period is also limited to 3 years.
KTM pedelec frames have the same warranty conditions than conventional bikes. Concerning the components of the electric system (Battery, engine, ...) there is a two year warranty period (begin: date of purchase - referring to material defects/faults of workmanship). Hereby the indications of the manufacturers have to be watched (concerning charging cycles of the battery, etc.). Those information can be found in the specific manual of the pedelec.
The warranty periods begin at the date of purchase. This warranty is granted exclusively to the original purchaser by an authorized KTM dealer. Internet-auctions are excluded. If a warranty-case occurs KTM has the possibility to either repair or replace the defect component. Components which are not defect are replaced only on the cost of the owner. Wearing parts, insofar they're normally worn, are warranty-excluded. Those parts are: rims in connection with rim-brakes, painting, brake shoes and pads, saddle, tires, grips, handlebars, stems, seatposts, bearings and sealings of mobile parts, sprockets, cassettes, brake and gear shifting cables as well as illuminants. KTM can't take any warranty for damages that occur because of inadequate modifications.
At the end of your bike manual/bikepass you can find a handover certificate. This has to be signed by the purchaser and the copy remains at the dealer. This certificate together with the defect component or bike has to be shown in case of a warranty. It is the proof for the purchase, a complaint is not possible without.
This warranty is globally valid. In order to enforce the warranty you've to go to the point of sale with your warranty certificate. The dealer will then take care of everything neccessary. There can't be a warranty-claim if the original construction or equipment has been modfied or the bike has been used inadequately. This KTM warranty is voluntary. Additional claims from national warranty laws are not touched.
From 2009 to the present day the warranty is five years for the frame (except for the Dirt, DH & Froggy : 2 years), two years for the parts, one year for the paint and artwork.
For 2008 and previous, the warranty is two years for full suspension frames and five years on rigid frames, two years on parts and one year for paint and artwork.
The warranty is only valid for the initial purchaser, and is not valid if the bike is used in competitions.
MONDRAKER WARRANTY CONDITIONS
Mondraker bikes are exclusively sold at its authorized dealer network who are responsible of our bikes setup and maintenance. Mondraker frames are built following the most innovative production processes as well as most tough quality controls. This way, Mondraker bicycles offers lifetime warranty on all their frames against material or production faults.
Mondraker Warranty activation must be done through previous register via internet in www.mondraker.com in three months time at most after purchase date. All no registered bikes will be subjected to minimum warranty conditions existing in the country of purchase.
This warranty runs since purchase date for bicycles and frames which are bought since 2010 season, only applicable to original owner and it is not transferable. Previously, applicable warranty lasted for three years on full suspension bicycles and five on hard tail models, and it was only applicable to original owner.
All components, suspension forks and rear shock absorbers assembled in our bikes will be covered by manufacturer original warranty with the minimum required by the country of purchase legislation.
Frame paintwork warranty will last for two years.
Mondraker reserves the right to repair or replace defective frame as a whole or faulty part or specific piece in accordance with the valuation of its technical service.
All frames or parts subject to replacement in accordance to the stipulations contemplated in the warranty clauses, will be replaced by either the same frame or a similar one from the same year/collection until stocks last. In the event that there are no frames available from the specific same year/collection, it will be replaced by one from a subsequent year/collection meaning that both the shape, color and graphics of the new frame can be considerably different than the original frame.
All warranty processing must be done through an authorized Mondraker dealer, being necessary to submit proof of payment and web registration to models acquired since 2010 season. Authorized Mondraker dealers will follow the warranty procedure defined by Mondraker.
Usage and common wear, both on frames and components which are inclined to wear out in the course of time like tires, grips, chains, brake pads, chain guides, freehubs, etc.
Mondraker does not take any responsibility for incompatibilities on components between different years frames due to updating and technical improvements made on them; such as shocks, pressfits, headsets, forks, wheels, seatposts, deraulliers, etc.
Inadequate assembly or maintenance, together with the mounting of non-originally designed compatible parts and accessories for the bike.
This warranty is limited to the reparation or replacement of a deficient part and does not cover, what so ever, personal damage that could occur, directly or indirectly, from the deficiencies of any of these parts during its usage.
Damages or deficiencies caused during an accident, incorrect use or negligence.
All bikes/frames have specific and certain lifetime durability, in other words lifespan, which depend on the type of the material used and the construction of this material. This lifespan can be reduced due to the type of usage of the material or the way in which it is being used, or because of lack of maintenance and necessary treatments. Therefore the lifetime warranty will totally depend on the optimal lifecycle determined by Mondraker for each product in particular.
Every frame is manufactured for a specific type of usage in accordance with its technical characteristics. The right for warranty will only be applied in case the frame has received a proper usage for which is has initially been manufactured.
The rear triangles and links have a 2 years warranty period as from the purchase date. In case one of these are broken, only the broken part will be replaced and not the complete frame.
Costs for manpower to replace the parts
All warranty issues will be subject to the final decision of our mechanics with regard to the nature and causes of the damage, after a thorough technical analysis of every single frame.
Warranty duration and details may vary depending of the country where the bike was purchased, and it will be subjected on legal conditions and specific limitations on the country of purchasing.
Guarantees covering painted-frame bicycles used by any part or any company outside Mondraker will automatically be deemed null and void, because Mondraker cannot ensure that the correct products and materials have been used to paint the bicycles, and this it cannot ensure their strength or resistance.
All NS products (except full suspension frames and steel all mountain / enduro frames) have a one year warranty. All full suspension frames and steel all mountain / enduro frames have a three year warranty. Some may say that this is not a long time, but we think that it's better to give you a clear and solid one year/three year deal than a vague lifetime warranty that has dozens of factors that will void the warranty. We have seen warranties on dirt jumping products that say that the warranty will be void if "the bicycle is used for acrobatic stunts"!
7ANNA sp. z o.o. sp. k. (hereinafter on referred to as 7ANNA), manufacturer of NS Bikes, warrants all it’s new hardtail bicycles against defects in materials and workmanship for a period of 1 year. All new full suspension frames and all new steel allmountain and enduro hardtail frames have a 3 year warranty.
If any defects are noticed in the bicycle, the Customer must stop using the product immediately and should report this to the dealer that sold it within14 days. Using a damaged bicycle will void the warranty, lead to more extensive damage and may pose a serious hazard to the rider’s health and life.
The warranty period starts from the day when the product is purchased. This purchase must be documented with the cash receipt plus filled in warranty card (which includes the following information: date of purchase, serial number of frame, name of bike model, customers name and name of dealer).
The warranty applies only to the original owner and is not transferable.
Claims under this warranty should be made through the dealer where the bicycle was purchased.
The bicycle should be submitted to a mandatory check-up between the 3rd and 5th week from date of purchase (or after 50km of riding) to an authorised bicycle dealer. The confirmation of this check-up should be documented in the warranty card. Failure to do this will void the warranty.
The warranty is valid only if the bicycle is sold by an authorised dealer in a ready-to-ride condition.
If a certain part of the bicycle will require replacement under this warranty, parts that are similar in function to the originals shall be provided. It may not always be possible to provide parts that are identical. The decision if a broken part requires replacement or repair will be made by the dealer who sold the bicycle. The dealer’s decision will be conclusive and binding.
The warranty does not cover normal wear and tear of tires, chains, brake pads, bearings, cogs and chainrings. Wheel truing, lubricating, brake adjustment, drive train adjustment and other typical maintenance procedures are not covered by the warranty and must be conducted by a professional bicycle workshop at the cost of the customer.
The warranty does not cover: labor charges for replacing parts, paint and decals, problems that result from excessive loads occurring during extreme riding or from incorrect riding technique. The warranty does not cover: the cost of travel or shipment to and from an authorised dealer. Such costs, if any, shall be borne by the original owner.
This warranty is void if: the warranty card is filled in incorrectly or incompletely, any modifications have been made to the bicycle by the customer, damage has been caused by external parts that have been incorrectly assembled on the bicycle, the product had not been used, maintained or repaired according the manufacturer’s instructions, the bicycle had been sold disassembled, or only partially assembled, the product was transferred to any third party.
Directions on how to deal with warranty cases shall be provided by the distributor of the product in the region where it was purchased.
The Crash Replacement Warranty covers damage resulting from crashing, or excessive loads generated by things like casing jumps or throwing the bike. Such damage won’t be covered by the normal warranty, however 7ANNA offers the possibility to replace the product for 50% of the original suggested retail price under the Crash Replacement policy. The conditions for this are: Crash Replacement applies to components made by 7ANNA that are mounted in the bikes, all NS Bikes hardtail frames for a period of 1 year and all full suspension and steel enduro frames for a period of 3 years from the date of purchase,7ANNA reserves the right to deny Crash Replacement without further explanations, Crash Replacement does not apply to parts damaged in other situations than in riding (for example Crash Replacement will not cover a part that has been damaged during shipping), Crash Replacement does not apply to complete bikes. It only applies to components made by 7ANNA that are mounted in the bikes.
This limited warranty does provide the originalowner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the state, jurisdiction, country,or province. Please be informed that this is a final statement of the 7ANNA and all the remedies available to the original owner are stated herein. 7ANNA does not allow or authorise any entity (including authorised dealers) to extend any other express or implied warranties on its behalf. An original owner agrees that 7ANNA’s liability under this warranty under no circumstances shall be greater than the original purchase price. In no event shall 7ANNA be liable for incidental or consequential damages. All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including (but not limited to) any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by 7ANNA and waived by the original owner. Some states, jurisdictions, countries, and provinces do not allow some or all of the limitations set forth herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply.
NUKEPROOF WARRANTY TERMS
Nukeproof warranties against manufacturing defects for the periods specified below. We will repair or replace any item verified as a legitimate warranty claim.
WHAT IS COVERED?
This warranty covers the original purchaser from defects in materials and workmanship from the original purchase date for a period as listed below:
Nukeproof Frames = 2 Years
Nukeproof Frames (Model Year 2016 Onwards excluding DH products) = 5 Years
Nukeproof Components = 2 Years (lifetime on Carbon Handle Bars)
Nukeproof Protection = 1 Year
Transfer of the item from the original purchaser to another person terminates this limited warranty and proof of purchase is required to validate the warranty period.
Where we repair or replace items under Warranty they are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty.
This limited warranty does not cover items used in rental operations or any defect caused by wear and tear, accident, neglect, improper handling, abuse, misuse, improper assembly, incorrectly performed maintenance or repairs, non-compliance with recommended maintenance and care procedures, racing or competition use.
NB: Bearings that fail due to contamination, misuse, improper, or lack of maintenance are not covered under warranty even if failure occurs within a short time from date of purchase. Water ingress from power washing will invalidate this warranty. Stripped pedal threads on cranks are also not covered under warranty.
Nukeproof is not responsible for direct, incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including contracts) loss of the use of money, loss of anticipated savings, loss of business, opportunity, goodwill, reputation, any indirect or consequential loss.
Nukeproof understand that accidents do happen and endeavour to produce some of the most reliable products available. However, in the event of a crash, Nukeproof offer a crash replacement service on all frames within the term of their warranty period. A discounted replacement will be offered through the registered dealer where the product was purchased. In circumstances where the dealer is unable to fulfil the service, a crash replacement will be dealt with through the International Distributor directly www.hotlines-uk.com
Orange Mountain Bikes Limited (Orange) warrants to the original owner each new Orange bicycle frame, rigid fork (if fitted), suspension pivot bearings and Orange components against defects in workmanship and materials for three years from the purchase date. After registration of your bike, at the time of purchase, the duration of this warranty will be extended to five years at no cost.
If you choose not to register your bike, it will still be covered by a 3 year limited warranty from the date of purchase.
This warranty excludes the 324, or other Orange downhill or competition bike derivatives, which are covered by a separate 1 Year Racing Warranty.
All suspension forks, rear shocks (if fitted) and components (other than those made by Orange) shall be covered by the stated warranty of their manufacturer. Warranty claims for suspension forks, rear shocks and components should be sent to the representative of the manufacturer via the supplying dealer.
This warranty is limited to the repair or replacement of a defective frame, fork or component part and is the sole remedy of the warranty. The owner will also be responsible for any labour and postage costs involved and the cost of any additional components required.
This warranty applies only to a bicycle purchased from Orange Mountain Bikes Limited or a retailer authorised by Orange Mountain Bikes Limited.
The warranty does not cover:
Normal wear and tear,
Improper assembly (such as crossed bottom bracket threads),
Damage due to poor maintenance
Damage or failure due to accident, abuse, collision impact (e.g. flared headtube)
Neglect (e.g. chainstay chipping, cables rubbing through paint)
The warranty will be invalidated by:
Installation of parts and accessories not originally intended for, or compatible with the bicycle as sold.
Fitting or modification of rear suspension units not supplied as original equipment
Fitting suspension forks with travel longer than the recommended maximum, (shown on each model's geometry information)
Incorrect fitting of a dropper seatpost Click here for information
Any non-standard treatment to the frame such as stripping, polishing, repainting and application of non-approved adhesive frame protectors.
Main pivot bearings are covered for manufacturing failures. In general bearings are 'wear and tear' items and require routine maintenance - this will need doing frequently if you ride your bike in wet and muddy conditions or use a jet-washer heavily. If you believe your pivot bearings have failed due to manufacturing fault please contact your dealer.
Orange Mountain Bikes reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are shown on the Ride Guide and geometry information featured on each model's webpage in the geometry section. Your Orange dealer can provide clarification of these categories and the intended use for individual models, if required.
The warranty excludes bicycles used for competition, speed or time trials, hire, reward or rental. Orange Mountain Bikes Limited shall not be responsible for incidental or consequential damages.
Claims under this warranty are to be made with Orange Mountain Bikes Limited or through an authorised Orange dealer.
The complete bicycle must be returned to Orange Mountain Bikes Limited via the authorised Orange dealer to allow inspection of all the components and parts. Proof of purchase is required and warranty registration must have been received by Orange Mountain Bikes Limited before warranty claims can be processed. in the event of a claim, the warranty period is not extended, it is always based on the date of the original purchase.
This limited warranty does not apply to damage caused by collision, crashing, trick riding, riding with heavy loads, commercial activities, or any similar activities or misuse; such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.
This warranty does not take the place of any legal and contractual rights between the supplying dealer and the owner. In the event of a problem the owner should contact the supplying dealer in the first instance.
This warranty does not affect your statutory rights under applicable national law.
If you think you have a warranty claim, it is important you follow the proper procedure.
In the first instance you must contact the Orange dealer from where you purchased your bike. They will assist you with any queries you may have.
CARBON FIBRE FRAMES
If your carbon fibre frame suffers a significant impact then its integrity may well be compromised and we would recommend replacement. Even if there appear to be no visual signs, the frame could be damaged internally leading to possible failure and cause injury. In an instance where such damage occurs we are extending our Acidental Damage Replacement Offer to also cover carbon fibre frames.
USEFUL PRODUCT LIFECYCLE
Every Orange bicycle and frameset has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bicycle or frameset, the maintenance and care the bicycle or frameset receives over its useful product life cycle, and the type and amount of use the bicycle or frameset is subject to. Uses in competitive events, trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities and other types of non standard use can dramatically shorten the useful product life cycle of an Orange mountain bike or frameset. Any one or a combination of these conditions may result in an unpredictable failure of an Orange Mountain Bike or frameset that would not be covered by this warranty.
All Orange Mountain Bikes and framesets should be checked before every ride and periodically checked by an authorised Orange dealer, for indicators of stress and/or potential failure, including cracks, deformation, corrosion, paint peeling, paint rubbing, dents and any other indicators of potential problems, inappropriate use, or abuse.
If any abnormality or indication of a problem is found the bicycle should be returned to an authorised Orange dealer for further checks before being ridden again. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of an Orange Mountain Bikes bicycle or frameset.
IMPORTANT NOTE: this warranty applies only to the original owner and is not transferable.
Staple your original purchase receipt to the warranty card you received with your Orange bike and keep in a safe place. The Orange Mountain Bikes Registration Card must be completed in full, including being stamped and signed by your dealer. Failure to do so may affect any claim.
By law, we offer either a two-year LEGAL WARRANTY or a warranty valid for the legal period established in your country.
ORBEA warranties all products it manufactures and/or distributes against any non-conformity issues for the first two years after their purchase. This warranty is only valid for the original buyer of the product, who shall have the right, in the event of any lack of conformity, to the repair and/or replacement of the defective product, completely free of charge for the affected user.
Likewise, this warranty also specifically covers paint, varnish and corrosion defects on all frames and rigid forks assembled on our bicycles during the period specified in the first paragraph of this warranty.
This legal warranty from Orbea is fully compatible with the legal and sales warranties offered by the manufacturers and dealers of the individual components of other brands assembled on our bicycles, and in the case of any lack of conformity of any of these said components, the user must process the individual warranty claim for these components directly with said manufacturers or dealers.
When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
The user must maintain the purchased product in good condition for use, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle. ORBEA is entitled to reject any warranty claims that are the direct result of poor product maintenance by the user.
This warranty does not apply in any case to damage or defects derived from negligent use of the bicycle, the mounting of other non-original accessories not supplied or mounted by the factory, or any inappropriate manipulation or maintenance operations by the user or by any third party on their behalf.
This warranty does not cover the normal wear and tear of the perishable elements of the product in any case. Said elements may include, without limitation, the following elements subject to wear and tear:
Bottom bracket cups
Disk brake rotors
Grips and tapes
Shock absorber joints
Gear and brake cables and jackets
Gear or brake lever hoods
Due to the inherent hazard associated with using a bicycle on either roads or trails, and the physical risk derived from its use, this warranty refers only to the replacement of non-conforming components and does not cover any personal injury in any case that might derive directly or indirectly from their malfunction during use. In case of a traffic accident, regardless of the direct cause, Orbea's warranty shall be considered completely null and void.
In order to process any claim in relation to this warranty, the user must proceed to the point of sale where he/she purchased the product, so the dealer can process the legal warranty. If it is not possible to visit said dealer, or this is overly burdensome for the user, he/she may visit another official ORBEA dealer to file the claim, or contact ORBEA directly by clicking on the link below, in order to receive the corresponding instructions for processing the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
This warranty is subject to the decision of our technicians with regard to the nature of the product non-conformity, after having studied the part in question.
If repair is not possible and ORBEA opts to replace the product, ORBEA will replace the non-conforming product with another similar product, and if this is not possible for reasons of stockage, the user shall be provided another product of equal quality and features from those that are available in the ORBEA range for the year that the warranty claim is filed.
ORBEA LIFETIME WARRANTY.
Orbea is pleased to offer you an lifetime warranty once your limited warranty term has ended, according to the conditions described below.
To complement the Legal Warranty, ORBEA offers all its users Orbea's Lifetime Warranty, which is completely voluntary and free of charge. It consists of a lifetime warranty with no time limitations that covers all frames and rigid forks assembled on our bicycles against breaking and/or cracks.
Orbea's Lifetime Warranty will also extend coverage against paint, varnish and corrosion defects on all frames and rigid forks for 1 additional year after the end of the legal warranty (in other words, for up to 3 years after the purchase of the product by the user).
When filing a claim under Orbea's Lifetime Warranty, the buyer shall have the right to the repair and/or replacement of any broken or cracked frames and/or rigid forks.
This warranty will only be valid for the original buyer of the product, who must have completed the online registration form for the bicycle or frame within 30 days of having purchased the product. This warranty may not, therefore, be transferred to other parties who subsequently acquire the materials covered by the warranty, as they are not the original buyer. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
The warranty does not apply in any case to broken or cracked parts derived from negligent use of the bicycle, the mounting of other non-original accessories not supplied or mounted by the factory, or any inappropriate manipulation or maintenance operations by the user or by any third party on their behalf.
The user must maintain the purchased product in good condition for use, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle, and ORBEA is entitled to reject any claims that are the direct result of poor product maintenance by the user.
Due to the inherent hazard associated with using a bicycle on either roads or trails, and the physical risk derived from its use, this warranty refers only to the replacement of affected components and does not cover personal injury in any case that might derive directly or indirectly from their malfunction during use. In case of a traffic accident, regardless of the direct cause, Orbea's warranty shall be considered completely null and void.
In order to process any claim in relation with this warranty, the user must proceed to the point of sale where he/she purchased the product, so the dealer can process the legal warranty. If it is not possible to visit said dealer, or this is overly burdensome for the user, he/she may visit the nearest official ORBEA dealer to file the claim, or contact ORBEA directly by clicking on the following link, in order to receive the corresponding instructions to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to ORBEA or the dealer.
If repairs are not possible, ORBEA will replace the non-conforming product with another of similar characteristics, and if it is not possible to do so according to these terms, ORBEA may opt to deliver another product to the user with the same or better quality and features, from those available in the ORBEA range during the year in which the warranty claim is filed, or to pay the user an amount proportional to the value of the non-conforming product, equivalent to the value of the product at the time the claim is filed.
If the frame is replaced by another product of equal or better quality and features, from those available in the ORBEA range during the year in which the warranty claim is filed, this warranty will not cover in any aspect the replacement of any component installed on the original bicycle that is incompatible with the product provided by ORBEA, and the user will be responsible for the cost of any type of parts, accessories and/or components that are required for its final assembly.
If it is necessary to send the product to ORBEA's facilities, ORBEA will cover the transport costs as long as the warranty claim has been filed with the same dealer from whom the product was purchased. ORBEA reserves the right to hold the user responsible for these transport costs and those associated with returning the product if the user decides to file the warranty claim with a dealer other than the one from whom the bicycle was purchased or with ORBEA directly, or if the warranty does not cover the claim made by the user.
The user must also pay, in all cases, the cost of the labor required to disassemble and then reassemble the frame and/or fork needing repair or replacement if ORBEA is requested to perform this work. Likewise, if an official dealer is requested to provide these services, the user will be responsible for the cost of these tasks.
This warranty is subject to the decision of our technicians with regard to the nature of the product non-conformity, after having studied the part in question.
POLYGON WARRANTY TERMS AND CONDITIONS
Warranty Coverage Area
1. Frame and rigid fork only
2. The quality of the paint and the stickers are not included in the warranty point
How long does coverage last?
1.Each bike's guarantee is depended to its class. Please refer to this link POLYGON'S STANDARTS CLASSIFICATION FOR BICYCLE USAGE to find out about your bike's class. The guarantee starts on the invoice date.
The warranty applies only
1. To the bikes bought at one of authourized Polygon retailers
2. To the bikes in normal use and regularly serviced at one of authourized Polygon retailers
3. To the first owner of the bicycle. The warranty is not transferable to new owners
4. To the bikes without any modification
The warranty does not apply
1. If there is any modification done on the bicycle and not suit the bicycle specification (formal specification can be found at www.polygonbikes.com). http://www.polygonbikes.com/ww/blog/polygons-standarts-classification-for-bicycle-usage
Any technical problem please contact Polygon authorized distributor / dealer.
contact our an authourized Polygon retailers
2. In the event of an accident (crash, collision, etc)
3. If the bicycle is no longer adapted to your morphology
4. If you have continued to ride the bicycle after it has been damaged
5. In the event of a usage that does not conform with technical and safety standards
6. In the event of a force of nature (natural catastophe, fire, humidity, etc)
7. In the event of commercial usage (rental, general lending, etc)
8. In the event of internal corrosion of Chromoly steel frames
9. Usage does not follow riding regulations, riding safety standards, and riding area characteristics which are set for certain bicycles.
10. In the case of the bike is ex-prototype and ex-demo bike
11. In the case of the bike got from the promotation program by the third party
1. Contact your authourized Polygon retailer (where possible the one that intially sold you the bicycle – if possible contact the retailer where the bicycle was bought before) so as to inform them of the problem
2. Bring the assembled bicycle for inspection to your authourized Polygon retailer
3. The retailer should send a completed warranty claim form to Polygon warranty service. This claim should include:
a. Picture of the frame number displaying on the bottom bracket
b. A picture of the defect section part
c. A picture of the complete bicycle is necessary to verify the components assembled. For any new bicycle a picture of the sticker on the bicycle box is necessary
d. A copy of the original invoice
Third party brandswarranty
1. The Third party brands means the support components used in Polygon bike to build up the specification but madeproduced by others factory (ex:e.g.FOX, Rockshox, Shimano, etc)
2. For the warranty conditions of any third party brand, please refer to manufacturers manual or website
3. Polygon will not compesate to be responsible and resolve of all claims that happened from the third party brands
4. If you need further information please contact our an authourized Polygon retailers
The warranty for frame set
1. The frame set must be assembled with the compatible parts as the according to Polygon standard specification ((the standard specification can befindfoundit on our website www.polygonbikes.com)
2. The warranty does not apply if the frame set is assembled with the uncompatible or not standardized parts or not standard
3. The warranty procedure is same as regular bike
Limitations of responsibility
1. No retailer or third party is authourized to either assume or decide, expressly or implicitly for any warranty addition or extension of the conditions defined here by Polygon
2. Polygon will not compesate to be responsible for the addition or extension warranty conditions by third party.
3. Polygon will not compesate to be responsible for any moral damage caused to the user, the buyer or others resulting from the use of a frame or any Entity components
4. Polygon shall in no way will notbe responsible for any amount exceeding the actual purchase price of the bike or for any special, incidental or consequential damages arising in connection with the said bike. This limitation is established within the strict limits of the law of the contract and trade practices estabilshed by usage
How to register the Polygon bike?
The registration can be done on our website (www.polygonbikes.com)
1. We recommend to the buyer to inspect all of the functions and completeness before riding
2. We recommend that you first select the appropriate equipment for your pratice by taking advice from a competent professional (the most important is obviously a helmet)
3. It is strongly recommended not to change the build specification of the bicycle. Experience shows that too many users mount components that are unsuitable for their bike. These changes are dangerous for the user and are often a sign of a change in riding type
4. Make sure to keep the original invoice carefully
Ragley warrants each Ragley frame to be free from defects in materials and workmanship for a period of five years from the date of original retail purchase. Decals and paint are warranted against manufacturer’s defects for a period of one year from the original date of purchase. The warranty is extended only to the original owner of the product and is non transferable. Proof of purchase is required for any warranty service, so be sure to keep your receipt. Claims under this warranty should be made through the original retailer.
This warranty does not cover:
• Wear from normal use or exposure to environmental elements,
• Cosmetic or structural damage arising from use in competition, misuse or abuse, trick riding, riding with heavy loads, commercial activities, falls or crashes including front end impact or any other collision,
• Owner neglect, improper installation of parts and accessories not originally intended for or compatible with the frames as sold, improper assembly, improper maintenance, or from use with racks in transportation.
• Any modifications, changes, additions or substitutions to any frame, part or component are done so at the sole risk of the user and will render the warranty null and void. Ragley makes no warranty against said modifications, changes, additions or substitutions.
Ragley makes no warranty against any incidental or consequential damage to bike or parts, or rider injury caused by defects as covered in this warranty.
Ragley is not responsible for any labour charges for part replacement, shipping or dealer charges related to any warranty claim, whether or not said claim is accepted by Ragley.
This Ragley warranty is expressly limited to the repair or replacement of a defective item, with a new identical or corresponding equivalent item, at its sole discretion, any Ragley products deemed defective under this warranty. There is no other remedy, either expressed or implied, under this warranty. Ragley cannot guarantee the availability of all frames and colours.
Saracen frames are covered by a lifetime warranty this excludes the kili flyer and Ariel, these have a 5 year warranty, The saracen myst and jump bike range have a 3 year warranty. This is subjest to terms and conditions. For more nformation contact us and we will do our best to get an answer for you.
YETI Cycles will repair or replace, at its option, any of the listed frames it determines to be defective due to defective materials and/or workmanship: SB6, SB5.5, SB5, SB5 BETI, SB5+, SB4.5, ASR, ASR BETI. The (5) five year limited warranty is conditioned upon the bicycle being ridden under normal conditions and having been properly maintained. This warranty does not apply to the components attached to the frameset such as suspension components, wheels, drive train, brakes, seat post, handlebar and stem. This warranty applies only to the original owner and is non-transferable. This warranty is void if the bicycle was not properly assembled by an authorized Yeti dealer.
YETI Cycles will repair or replace, at its option, any of its YETI handlebars it determines to be defective due to defective materials and/or workmanship. The (5) five year, from date of purchase, limited warranty is conditioned upon the handlebar being ridden under normal conditions and having been properly installed and maintained. This warranty applies only to the original owner and is non-transferable. The above Additional Conditions, No Fault Replacement Policy, Product Life Cycle, and YETI Disclaimer also applies to any YETI handlebar.
YETI Cycles apparel is backed by a (2) year warranty guaranteeing that our apparel will be free from any defects in workmanship and materials. This warranty extends to the original owner of our apparel. If necessary, proof of purchase will be required to verify the age of the product. The apparel warranty does not include product failures resulting from accidents, misuse, improper care, modifications or normal wear. Any alteration of Yeti Cycles apparel will void warranty coverage. Any apparel YETI Cycles finds to be defective will be repaired, replaced or refunded, at its discretion.
These limited warranties do not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. The original owner shall pay all labor charges connected with the repair or removal of all components. Under no circumstance does this limited warranty include the cost of travel or shipment to and from an authorized Yeti dealer. In order to exercise your rights under these limited warranties, the bicycle or frameset must be presented to an authorized Yeti dealer, together with proof of purchase. *The above warranties have been in effect since July 2014. For warranty information on Yeti frames sold prior to that date please consult that model’s manual or your local authorized dealer.
NO FAULT REPLACEMENT POLICY
YETI Cycles will make replacement parts available at a minimum charge to the original owner in the event of a crash or any other non-warranty situation. YETI Cycles does this at its sole discretion and reserves the right to refuse this offer.
PRODUCT LIFE CYCLE
Every YETI frameset has a useful product life cycle. The length of that useful product life cycle will vary depending on the construction and the materials of the frameset, maintenance and care the frameset receives , and the amount and type of use the frameset is subjected to over its life. YETI recommends that an authorized YETI dealer should inspect the frame for stress annually. Frame stress could cause potential failure and the signs are usually apparent in the form of cracks, fracture lines, deformation, dents, and any other visual indicators of abnormality. These safety checks for frame stress are important to prevent accidents, injury to the cyclist, and product failure of a YETI frameset.
YETI Cycles is not responsible for any damages to you or others arising from riding, transporting or other use of your bicycle. In the event that your frame breaks or malfunctions, YETI Cycles shall have no liability or obligation beyond the repair or replacement of your frame pursuant to the terms outlined in the warranty. *If you have a warranty concern, please contact your authorized YETI dealer.
(2c)How can I get in touch?
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Your Statutory Rights
Our returns policy does not affect your statutory rights, full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found here.