We understand that it is important that your new bike arrives safely, which is why we do everything we can to make sure nothing happens to your new bike.
This is what we do:
When packaging your bike, we always use twice as much bubble wrap than what is necessary, protecting your bike from any damage while in transit. We also use foam on the forks to give your bike that extra bit of protection.
Any small parts or extras are packaged in a separate box with your bike to protect it from any scrapes.
We us plastic covers to protect delicate parts of your bike.
We seal and mark all of our boxes with fragile tape, to ensure people are aware.
All bikes are built up by mechanics and double checked to make sure they are in perfect condition. Our mechanics perform PDI (Pre-Delivery Inspection) checks on every bike before sending them out.
To get your bike in the box we have to take off the handlebars and the front wheel, but these are easy for you to put back on at home. See how to build your bike from the box by clicking here.
Due to our recycling policy, our workshop reuses bike boxes that are in good condition to lessen our impact on the environment and this may mean that the bike that you have ordered may arrive in a differently branded box.