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COVID-19: We are still taking orders via this website but our showroom is closed. Full Statement

Contact Us & Information

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About us, Address
& Open Times


Shipping, Delivery
and Tax 


Bike Sizing
(UK Only)
How your bike
is packaged
Cycle to Work
(UK Only) 
How to Build
Your New Bike
Custom Mountain
Returns, Refunds
and Warranties


Deals and
Discount Codes


All times are given in GMT.

COVID-19 Update: This website is still open for online sales and deliveries. Full Statement


Please note, our inbound phone lines have been temporarily paused as many of our staff are working remotely and so getting through to the right person at the right time is not as easy as under normal circumstances. 

With that in mind we have decided to correspond with all our customers via email. This way your queries can be picked up by the correct member of staff, regardless of where they are located. 


Our Stock Levels – Covid-19

Due to the large increase in sales, both our own stock and our supplier’s stock levels is changing by the minute, and both ourselves and our suppliers are working incredibly hard to fulfil everyone’s orders. We are updating both our showroom, warehouse and suppliers stock levels as often as we physically can to provide the most accurate information at all times.

However, due to the unprecedented situation we are not correct 100% of the time, as bikes are often selling out faster than the website and our suppliers stock levels are updating, which means that some of our orders cannot be completed.

If this is the case, we are really sorry and will always look to assist you in getting the chosen bike asap or looking for suitable options if you can't wait, alternatively we will refund the order straight away if no alternative options are suitable. We will call you if your order is affected as soon as we are made aware of it to discuss this with you. Once again, we are sorry if your order is affected and we are doing everything possible to avoid this. Thankyou in advance for your understanding we really do appreciate it.

Fairfield Business Park,
Longsight Road,
Clayton Le Dale,
United Kingdom,
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