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Frequently Asked Questions


Where are you based?

Our showroom is based in Lancashire, just five miles off Junction 31 on the M6. 

Our address is:
Unit 4A Fairfield Business Park
Longsight Road
United Kingdom


What time are you open?

Phone Lines Open 7 Days a Week:  01254 814238 (UK) or +44 (1254) 314-238 (International) 

All times are given in GMT.

  Sales  Showroom
Monday 08.00 - 20.00 CLOSED
Tuesday 08.00 - 20.00 10.00 - 17.30
Wednesday 08.00 - 20.00 10.00 - 19.30
Thursday 08.00 - 20.00 10.00 - 17.30
Friday 08.00 - 20.00 10.00 - 17.30
Saturday 08.00 - 20.00 09.00 - 17.30
Sunday 08.00 - 20.00 CLOSED
 How do I return an item?

Every item must be in the condition you bought the item in. If the item came to you damaged or not working, then there are various ways this can be handled. These can be found on the Returns Policy page. You can ring the store on 01254 814238 for more information.

How do I return a product under warranty?

Warranty claims require a warranty form being filled out, including proof of purchase, serial numbers and photos of the item. Alternatively, you can ring 01254 814238 and Luke will try and do what he can to help. 

How do I check my order status and parcel tracking?

When your parcel is sent, you should receive a text with details regarding your delivery. If you do not, or wish to look into it further, you can look at your order on our website and use the tracking details there. If you are still struggling, you can ring the store on 01254 814238 and we can try and help you track your delivery. 

What Bike is best for me?

With thousands of bikes to choose from, it's easy to got lost in comparing the various specifications, sizing differences and technical data. 
Here at MTB Monster we can help you narrow down the best options available to you, just click here to see what bike will be best for you.

What size bike should I get?

The size of bike you get depends on the brand of bike, your height and your inner leg length. You can use our Size Guide for these. You can also call our team on 01254 814238 and they can talk you through size and bike options.

When will my item arrive?

We ship both nationally and internationally.
Delivery in the UK usually take 2-5 days to be delivered.
Delivery outside of the UK will vary from country to country.
For more information please check out our Shipping and Delivery information page. Or ring our team on 01254 814328.

Can I get my bike serviced?

We have fully trained mechanics that can offer a full range of repair work and services. 
To book your bike in for a service or any repair work, please call our workshop on 01254 814238 where our mechanics will be able to give you a lead time. For more information on what is included in a service, Click Here

Where can I find the Terms and Conditions?

You can find our Terms and Conditions page by clicking here 
You can read our Privacy Policy by clicking here
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